Ticket Counter / Ramp Agent

Job Description

Exempt/Non-Exempt: Non-Exempt

Benefits: Health, Dental, Vision, PTO, 401K with employer match

Employment Type: Full Time

Location: Roswell, NM

General Purpose of Job:

This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.

Duties:

Provide efficient, friendly service to all of our customers.

Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges

Complete all necessary arrangements for accommodating passengers with reservations, stand-by's, luggage, cabin availability and in-flight supplies

Guide passengers from the terminal to and from aircraft ensuring a safe path at all times

Perform the loading and unloading of cargo on and off aircraft

Transport cargo between terminals and aircraft

Physical handling of freight and company material

Marshaling aircraft and equipment

Operate ground equipment, including tugs and belt loaders

Ensure FAA, Airline, and airport regulations are followed

Clean and service cabin interiors, including cockpit, lavatories, and draining lavatories

Use safety-related equipment and provide de-icing service to the aircraft when needed

Perform other duties as assigned

Qualifications:

Excellent communication skills

Ability to push/pull/lift 50 lbs. for extended periods of time

Ability to read and write English; bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Must be 18 years or older

High School diploma or GED equivalent

Must have authorization to work in the U.S.

Must have valid Driver's license

Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations

Strong attention to detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism and deal calmly and effectively with high-stress situations be open to change (positive or negative) and to considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands:

Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

EEO/AA