Member Service Rep - Caylor-Nickel Foundation Family YMCA

Job Description

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy making genuine connections and unforgettable experiences in the lives of those around you. You can expect to be given the opportunity to grow personally and professionally in a positive work environment. At the Y, we work hard to serve all people and strengthen our community. As an employee of the Y, you will join a team with the shared commitment of nurturing the potential of kids, improving health and well-being, and giving back and supporting our neighbors. If you’re looking for a purpose, you don’t have to look any further.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.

Other perks our Y employees enjoy:

Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.

Childcare: While working, up to three hours of Childwatch is offered at membership branches during regular Childwatch hours; also enjoy 50% discounted before and after school care and summer day camp options.

Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities

The Caylor-Nickel Foundation Family YMCA is seeking an enthusiastic and attentive part-time Member Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

Connect: Build effective, authentic relationships with members.

Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.

Lead: Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.

Requirements

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

At least 18 years old.

Reliable transportation to and from work

Demonstrates effective communication and customer service skills.

Welcoming and inclusive, supporting a diverse membership.

Attentive to details, organized, able to handle money effectively, and proficient at other clerical and computer skills.

Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Salary: Part-time $11.00-$11.50 hourly

Hours Available: Saturday 11:30 am-4:00 pm

Location: Caylor-Nickel Foundation Family YMCA, 550 W. Dustman Rd. Bluffton, IN 46714