IT Support Specialist
Description:
Job Description
Who We Are…
Since our founding in 1901, Limbach’s primary core value has always been: We Care.
We Care about you as a person: your safety, career, development, and the local community.
We Care to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and accomplishment.
Limbach Company, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems.
We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors.
Our vision is to create value for building owners targeting opportunities for long term relationships.
Our purpose is to create great opportunities for people.
We carry out our vision and purpose through a commitment to our four core values…
We Care
We Act with Integrity
We Are Innovative
We Are Accountable
The Benefits & Perks…
Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
HSA, FSA, and life insurance offerings.
Maximize your professional development with our award-winning Learning & Engagement team.
Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE.
Career pathing flexibility and mobility.
Who You Are…
As IT Support Specialist, you are responsible for providing technical support to the computer users of the Company in person, by phone, or electronically. This role answers questions, resolves problems, and provides direction related to the use of computer hardware and software, including printing, installation, email, and operating systems.
This Position…
Some examples of the work you might do includes:
Troubleshoots desktop and laptop hardware and software issues to successful resolution.
Diagnoses computer-related network issues for appropriate escalation and mitigation.
Provides thorough help-desk support to employees and documents outcomes.
Sets up and terminates user email accounts.
Prepares equipment for employee use, ensuring proper installation and configuration of cables, operating systems, software, etc.
Facilitates the replacement of equipment according to company policy.
Performs minor repairs to hardware, software, or peripheral equipment as needed.
Analyzes software/hardware and makes upgrade and improvement recommendations to management.
Takes initiative to remain current on pertinent or emerging technological trends.
What You Need…
5+ years of relevant experience.
Working knowledge of virtualization, VMWare, Azure VM, AZURE AD etc.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Advanced knowledge of Microsoft Office, Microsoft Desktop Operating Systems, desktop antivirus software, and Dell computer hardware.
Ability to manage competing priorities and meet deadlines under limited supervision.
Demonstrated ability to interact and communicate effectively with all levels of an organization.
Strong customer service, organizational, problem-solving, and active listening skills.
Ability to travel up to 10% of the time, primarily to remote company office locations.
Preferred Qualifications:
College degree is preferred.
Microsoft Azure Administration
Google Workspace experience
As we migrate to a full Azure architecture, experience or familiarity with Cisco Network Gear, Google Apps, VMWare, Microsoft Server, SQL Server, Autodesk products, Cisco Umbrella Firewall, SentinelOne Antivirus, and mobile device application development is beneficial.
Conduct Standards:
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
Cultivates and promotes the “Hearts & Minds” safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment:
This position operates primarily in an office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and printers.
Physical Demands:
In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.