Patient Accounts Rep - Satellite

Job Description

Description:

Job Title: Patient Accounts Satellite Clinic Representative

Department: Patient Accounts

Essential Job Responsibilities:

• 80% of time will be spent identifying delinquent accounts, aging periods, and payment sources. Works to resolve delinquent unpaid accounts by contacting patients and internal insurance billing department team members by phone.

• 20% of time will be spent handling all billing questions from patients about their balance or insurance claim status in person.

• Performs various collection actions including contacting patients by phone and resubmitting claims to third-party payers

• Evaluates patient financial status, makes payment arrangements with follow up to ensure adherence until all balances are resolved

• Reviews accounts for possible assignment; makes recommendations to collections specialist and prepares information for collection agency

• Organize and prioritize work to make sure outstanding accounts/claims are paid in a timely matter

• Other duties as assigned

Requirements:

Education:

High school diploma or equivalent

Experience:

Insurance claim experience preferred

Customer Service experience preferred

Previous healthcare experience and/or familiarity with medical terminology preferred

Other Requirements:

Competent with Microsoft Office

Basic insurance knowledge preferred

Ability to resolve patient issues and conflicts

Exceptional interpersonal skills with the ability to establish immediate rapport with patients

Regular and reliable attendance is an essential function of the job

Performance Requirements:

Knowledge:

Knowledge of medical billing/collection practices

Knowledge of basic medical coding and third-party insurance procedures and practices

Knowledge of counseling, conflict resolution, and customer service principles and applications

Knowledge of research methods to identify issues and clarify policies

Skills and abilities:

Ability to analyze data for use in problem-solving

Ability to defusing tense situations through diplomatic problem-solving

Skill in effectively balancing needs of clinic with needs of patient with minimum of tension

Strong communication skills, self-motivated and able to work independently.

Ability to deal courteously with patients, staff and others

Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports

Equipment Operated:

Standard office equipment with emphasis on computer hardware and software.

Work Environment:

Position is in a well-lighted office environment. Moderate in- person contact with individuals from many backgrounds. Occasional stress from dealing with tense individuals in uncomfortable situations.

Mental/Physical Requirements:

Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require sitting at computer workstation. Occasional stress from dealing with complex patient advocacy issues.