Coordinator - Long Term Care Ombudsman Program

Job Description

Annual Non-Exempt Salary: $37,849.50

The mission of the Office of the Long-Term Care Ombudsman is to protect the health, safety, welfare, human and civil rights of people living in nursing homes and adult care facilities. Ombudsmen help long-term care residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

Benefits:

16 annual vacation days, 12 annual sick days, and 13 annual paid holidays (now includes Eid-Al-Fitr and Yom Kippur).

401K with up to 10% employer investment.

Heavily subsidized health/vision/dental insurance

Additional benefits available

Job Duties:

The successful candidate will be expected to:

Respond, monitor and investigate resident complaints, as necessary

Ensure program documentation, reports and records are processed meeting all compliance standards

Participate in outreach activities, program education and public awareness

Ensure overall program operation and compliance with Federal and State requirements

Provide training and oversite of current volunteers and recruit new volunteers

Ensure the ongoing implementation of certification and in-service training for Ombudsman volunteers, conducted in accordance with Program requirements.

Education:

An Associates or Bachelor’s degree in social work, human services or similar field is preferred.

A high school diploma or equivalent is required.

Knowledge, Skills & Abilities:

Experience working with the elderly, services may include mental health and advocacy

Strong public speaking and customer service skills

Knowledge of Microsoft Excel, Word, and Outlook

Excellent verbal and written communication skills

Driver’s license and personal vehicle for transportation

LONG TERM CARE OMBUDSMEN are advocates for residents of long-term care facilities. They work to resolve problems and improve resident care, while working to bring about change at the local, state and national levels to improve care overall.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Travel Required: Yes, within a 4 county catchment area

Location: Utica, NY