Desktop Technician Support - Orlando, FL

Job Description

1099 Independent Contractor

Length of Contract: 5 Weeks

Exchange Resource Migration needs, five (5) weeks as follows:

Onsite training for resources - May 6th May 10th

Onsite migration support May 13th May 17th and May 20th 24th

Onsite final migration efforts and cleanup May 27th 31st and June 3rd 7th

The schedule would be Monday to Friday 7 am - 3 pm for the migrations. Training would be Monday to Friday as well.

Primary post-migration support for Microsoft 365

Technical Skills

Troubleshooting and support experience with Windows Client issues and Windows authentication.

Troubleshooting and support experience with Outlook Client issues.

General knowledge of email systems. Specific knowledge of Office 365 Exchange Online.

General troubleshooting skills for client connectivity, networking, and security.

General troubleshooting skills for Microsoft Authenticator.

Shows respect to end users and is empathetic.

Proficient listening skills.

Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.

Manages one's own time effectively.

Comfortable working as part of a team; sharing in the creation and completion of deliverables.Customer Service Skills

Shows respect to end users and is empathetic.

Proficient listening skills.

Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.

Manages one's own time effectively.

Comfortable working as part of a team; sharing in the creation and completion of deliverables.Additional Information

Engagement is onsite in Orlando, FL: 6003 Pershing Avenue, Orlando FL. Two additional locations close to the primary site.

Technicians will be part of the team led by a Customer Project Manager.

The role does not require bi-lingual capabilities.Requirements

Pass the background check.

Negative drug test.

US Citizen.