System Administrator

Job Description

Salary:

JOB DESCRIPTION:

Our client is seeking a Systems Administrator to provide consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance. ***This is an onsite position, 4/week in Richmond VA.

Contract date: 04/29/2024 - 06/30/2024 (This is a SHORT TERM assignment and NOT expected to go past 6/30/24)

ESSENTIAL FUNCTIONS:

Act as a first point of contact for providing technical support to all areas within the organization

Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed

Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems

Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff

Managing system updates and patches and troubleshooting system issues

Triage and route advanced second and third tier requests to the appropriate technical personnel

Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers

EDUCATION AND EXPERIENCE:

Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP)

Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions

Ability to explain technical concepts in simple terms to non-technical users

Strong customer service skills

Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now

The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions

Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer

Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks

SPECIAL REQUIREMENTS:

Possession of an appropriate driver's license valid in the Commonwealth of Virginia

Phaeton Solutions, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Employment Opportunity (EEO), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship and/or authorization to work within the U.S. is required for most positions.