Customer Service Representative

Job Description

Lakeshore Talent is partnering with a company located Downtown Denver to match an outgoing and tech savvy job seeker with an exciting job opportunity as a Customer Service Representative.

This role will be an in-office, contract position, paying $20/hr. It will be starting as a 3-4 month temporary position and will be re-evaulated for a potential extension at that time.

EMPLOYEE PERKS

HOURS: Monday - Friday 7am-4pm - or - 7:30am-4:30pm

COMPANY CULTURE

Innovation driven

Values focused

Team oriented

Potential for future growth opportunities within the company

OPPORTUNITY

You will have the opportunity to play a vital role within the organization by providing excellent customer support and ensuring customer satisfaction. CSRs act as the primary point of contact for customers, addressing their inquiries, resolving issues, and building positive relationships. They play a crucial role in maintaining the company's reputation and fostering customer loyalty.

Work closely with a team of like-minded, customer focused individuals

YOU’LL BE A GREAT FIT IF

You have strong technical skills, especially Microsoft Office

You provide excellent verbal and written communication

You posses strong problem-solving and decision-making abilities

You have strong active listening skills and empathy towards customers

You have the ability to handle high-stress situations with professionalism and patience

You have proficiency in using customer service software, CRM systems (experience in Oracle is a plus), and other relevant tools

You bring a set of strong multitasking and organizational skills

You pay attention to detail and accuracy in data entry and documentation

YOUR ROLE

Customer Assistance: Interact with customers through various communication channels (phone, email, chat, or in-person) to address their queries, concerns, and requests. Provide accurate and timely information to ensure customer satisfaction.

Issue Resolution: Troubleshoot and resolve customer complaints, problems, or conflicts effectively and efficiently. Identify the root cause of issues, escalate when necessary, and follow through until resolution, ensuring a high level of customer service.

Documentation and Reporting: Maintain detailed and organized records of customer interactions, inquiries, complaints, and resolutions. Generate reports as required to track customer service metrics and identify areas for improvement.

Product/Service Knowledge: Develop a comprehensive understanding of the company's products or services to provide accurate information and assist customers in making informed decisions. Stay updated with new offerings, promotions, and policies.

Order Processing: Handle customer orders, returns, and exchanges promptly and accurately. Enter and update customer information in the system/database, ensuring data integrity and confidentiality.

Customer Retention: Proactively engage with customers to promote loyalty and retention. Identify opportunities to upsell or cross-sell products or services, recommend solutions, and offer personalized assistance to meet customer needs.

Team Collaboration: Collaborate with internal teams such as sales, technical support, and operations to resolve complex customer issues or provide additional assistance. Share customer feedback and insights to improve overall processes and enhance the customer experience.

THE NITTY GRITTY

High school diploma required

Position starts as a contract with the intent to convert to a permanent employee

Background check and drug test (excluding testing for THC) required upon hire

Training provided to set you up for success in your new role!Company Description

Since 1995, Lakeshore has provided Staffing, Recruiting and Payrolling services to employers in Denver and Chicago across multiple industries . We are committed to achieving success by matching top talent with the right opportunities. In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.