Customer Service Specialist

Job Description

Position Details:

Position: Associate Customer Service Representative

Industry: Banking/Financial Services

Job duration: 3+ months (Possible Extension) CTH

Shift: Monday - Friday (8 AM - 4:30 PM MST)

Location: Salt Lake City, UT 84116

Pay Rate: $18/hour

Roles and Responsibilities:

Support customers with inquiries on financial products and services.

Identify ways to improve customer experience within established procedures.

Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.

Receive direction from the customer service supervisor.

Escalate questions and issues to more experienced representatives.

Interact with the immediate customer service team as well as internal and external customers on incoming questions and concerns. Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.