Technical Support Engineer

Job Description

Description:

LMT Technology Solutions is a leading full-service Managed Services Provider (MSP) headquartered in downtown Rochester, NY, that serves the Rochester, Buffalo, and Finger Lakes region.

Our services include IT Managed Services, Professional Services, Security and Compliance Services, Business IT Consulting, Software Development, and Cloud Services. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.

Position Overview:

This is an excellent opportunity to gain experience and grow within the fast-paced environment of an MSP (Managed Services Provider). As a Technical Support Engineer at our Support Desk, you will be part of a multi-level, highly qualified team that empowers you to do your best. As the first point of contact for client IT issues, you will put your expertise and detective skills to use as you troubleshoot hardware, software, and system administration issues. Friendly service, coupled with a patient understanding of our clients' needs is what makes our Support Desk second to none.

Perks:

LMT provides a very competitive compensation package which includes a competitive base salary, an annual bonus, long-term incentives and a generous Employee Benefits Package.

• PTO: 18 days of PTO in a year

• LMT contributes $850 a month to your Benefits Package

• LMT offers a company matched 401k plan, up to 4%, after 1 year of active employment

• Company paid professional development opportunities for professional certifications and soft skills training

• Opportunities for community involvement

Day to Day Duties of the Technical Support Engineer:

Monitor and respond to client site alerts

Upon completion of tasks and cases, update LMT's PSA with documentation and time entries

Regularly communicate with clients on the status and resolution of issues

Occasional visits to client sites for site documentation and onsite support needs

Manage time, schedules, and support cases

Excellent customer service and communication skills

Self-motivation, organization, and time management skills

Strong documentation skillsRequirements:

Minimum 2 years of experience supporting servers, workstations, printers and network switches

Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory

Previous experience with Microsoft 8, 10, 11, Microsoft 365

Ability to diagnose and prioritize client issues and properly manage client expectations

Demonstrated problem-solving skills and critical thinking ability

Strong written and verbal communication skills

Must have a valid driver’s license and access to timely and reliable transportation to get to work

Interest in in-person collaboration and face-to-face interactions as this is not a remote position

Job location - LMT's office in the historic High Falls District

Additional Preferred Skills

Knowledge of VMWare and/or Hyper-V a plus

Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus

Knowledge of ConnectWise a plus