Customer Service Representative

Overview:

Looking to TRADE up to a better opportunity? Blaze Heating, Cooling, Plumbing & Electric has an exciting opportunity for a Customer Service Representative. This position pays $15-20 per hour.

Are open to work one of the two shifts?

Monday - Friday 11:00 a-8:00pm, with weekends availability

Monday - Friday 2:00pm -11:00pm, with weekends availability

Why join THIS team?

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

On-going training & development, & growth opportunities

Paid Holidays

Paid Time Off (PTO)

What you will do:

Answering incoming calls and responding to customer inquiries promptly and professionally.

Communicating effectively and empathetically to understand customers' needs and concerns.

Providing accurate and helpful information to customers regarding products, services, policies, and procedures.

Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.

Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.

Following up with customers to ensure their issues have been resolved to their satisfaction.

Maintaining a comprehensive understanding of the company's products, services, and offerings.

Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.

Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.

Striving to provide excellent customer service and ensure a positive experience for every customer interaction.

Adhering to company policies, procedures, and compliance standards in all customer interactions.

Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.

What you bring:

Strong attention to details

Conscientious, team player

A desire to help serve customers – previous experience not necessary but a definite plus

Honesty, integrity, quality craftsmanship and a good attitude

May conduct a pre-employment background check and drug test, subject to applicable law

Who WE Are:

We are a Heating, Cooling, Plumbing and Electrical company in Greensboro, NC area, that has a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Permanent