Assistant Manager, Service

Overview:

Florida Detroit Diesel Allison is searching for an Assistant Service Manager for the Jacksonville, FL. location

Position Summary

This person is responsible for implementing workflow procedures based on direction from direct Manager. Some of their duties include loading service quotes and job sales orders into Oracle and review timecards, service reports and iExpense for accuracy as directed and notify Manager of necessary follow up repairs and parts requirements.

Responsibilities:

Supervise mechanics.

Open field service jobs, manage jobs as directed by Manager, process folders for completion.

Take weekend / night calls for service.

Identify repair work as needed by phone or customer’s request.

Process quote request as directed by Manager.

Load service quotes and job sales orders into Oracle.

Seek approval from Manager for all quotes above level of authority.

Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics use.

Review timecards, service reports and iExpense for accuracy as directed and notify Manager of necessary follow up repairs and parts requirements.

Expedite parts and tools requested from field mechanics as required.

Ensure that company property is safely maintained at all times.

Responsible for maintaining tool room as directed by Manager.

Make service calls on occasion when no other technicians are available.

Responsible for maintaining tool calibration and lifting equipment per our Quality Policy.

Other duties as assigned.

Safety

Develop relationships with coworkers to better understand the processes and culture that affect safety.

Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.

Perform site safety visits to monitor safety standards including:

Conducting safety meetings with the crews

Completing Workplace Safety Observations including near misses.

Respond to and investigate incidents looking for systemic improvements that will impact safety performance.

Participate in committees as assigned working with other departments within KES to impact overall safety performance.

Thoroughly knowledgeable of Safe Work Policy

Qualifications:

Ability to read technical manuals.

Ability to interpret exploded diagrams of mechanical assemblies.

Ability to troubleshoot and identify complex mechanical problems.

Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.

Computer Skills:

Knowledge of Microsoft Office and Oracle

Permanent