Systems Technical Support Engineer

:

Systems Technical Support Engineer - Remote or Hybrid

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

The SAS Technical Support Team is looking for a Systems Technical Support Engineer to provide technical support for the installation, configuration, performance and architecture related issues with SAS software. Understands the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms and third-party products. Routinely leverages that knowledge to resolve SAS customer issues and influence software direction.

As a Systems Technical Support Engineer, you will:

Provide technical support for internal and external customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments.

Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately documents and specifies information in the case management system during the entire case life cycle.

Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications.

Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.

Required Qualifications

Bachelor’s degree in computer science or related field, or equivalent experience.

5 years of experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.

Equivalent combination of education, training and experience may be considered in place of the above qualifications.

Excellent analytical and problem-solving skills.

Ability to diagnose a broad range of problems.

You’re curious, passionate, authentic and accountable. These are our and influence everything we do.

Preferred Qualifications

Excellent written and verbal communication skills.

Ability to work with people of varied technical/analytical backgrounds and cultures.

Ability to set and manage expectations internally and externally at all levels of technical and business management.

Ability to perform in both team and individual environments.

Experience working with SAS solutions and products.

Experience with SAS9 or Viya platforms

Experience with AWS/AZURE/Cloud infrastructure.

Hardware knowledge of storage, network, CPU, and memory.

Knowledge of TCP/IP and networks

SAS Certifications.

World-class benefits

Highlights include...

Comprehensive medical, prescription, dental and vision plans.

Medical plan options include…PPO with low annual deductible and copays.

HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).

Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!

An industry-leading 401k plan.

Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.

Volunteer Time Off, parental leave and unlimited paid sick days.

Generous childcare benefits for all full-time employees

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: . Also view the notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “(url removed)” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

#SAS

Permanent