Insurance Customer Service Representative

Job Description

Position Overview

Established State Farm Agency located in Alexandria, VA, has an immediate opening for a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative. We are seeking an outgoing, career-oriented, individual to join our team.

As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life insurance. Insurance experience is preferred but not required, we will train the right person with the right skill set.

Responsibilities include but not limited to:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

$15.00/hour plus; depending on experience and/or licensing

Paid time off (vacation and personal/sick days)

50% Paid Health Insurance after 90 days

401k eligible after first year

Valuable experience

Growth potential/Opportunity for advancement within my office

Requirements

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Provide timely and thorough activity reports to agent

Property & Casualty license (must have or be able to obtain)

Life and Health (must have or be able to obtain)

Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume and we will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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