Bilingual Outreach Manager (Spanish)

Job Description

Are you the type of person who can strike up a conversation with anyone? Do you have a desire to empower underserved communities and help hardworking individuals navigate the healthcare system? Come be a part of something impactful by joining our Outreach team as we launch services in DC/Maryland!

About Fabric Health:

Since our inception in 2021, we’ve been at the forefront of social impact, recognized by Fast Company and Forbes for our exceptional service to thousands of families. We’re on a mission to change the way families access healthcare and public benefits, and we do it in a place you’d least expect - laundromats!

About the Role:

As an Outreach Manager, you will be on the ground floor helping Fabric launch its third expansion into DC and Maryland. As our first hire in this market, we need a trailblazer who’s passionate about our mission and eager to help deepen our impact!

What You’ll be Getting Into:

Building relationships with families in laundromats

Understanding the unique needs of these families and identifying where they need support

Assisting families with public benefits applications like Medicaid, SNAP, and LIHEAP, as well as helping them navigate their health plans

Making referrals to external resources and ensuring all documentation is in order

In addition, as our team grows, your role may evolve to encompass:

Hiring and onboarding new outreach team members

Crafting schedules for outreach staff and managing administrative aspects of the team

Leading and developing a team of outreach specialists, offering guidance and motivation

Setting and overseeing individual and team-based objectives

Finding innovative ways to conduct outreach and structure the outreach team

Traits We Value:

Empathy: As an Outreach Lead, you’ll interact with families in various circumstances. Empathy is crucial as it enables you to connect with people on a personal level, understanding their needs and challenges.

Resilience: Outreach work can be challenging, and setbacks are common. We value individuals who exhibit resilience, remaining steadfast in their commitment to our mission, even in the face of difficulties.

Adaptability: The ability to thrive in evolving situations and engage with diverse populations is essential. Being flexible in your approach is key!

Learning Mindset: Fabric Health is dedicated to continuous improvement. We appreciate individuals who are eager to learn, adapt, and explore innovative ways to achieve our mission.

Qualifications:

Fluency in English and Spanish

Experience in community outreach, field marketing, canvassing, customer service, or sales

A willingness to work inside laundromats

Reliable transportation to travel locally throughout the DC metro area and Maryland

Experience working with high-needs populations

Experience building and managing small teams

Comfort with and desire to learn new technologies

Nice to Haves:

Familiarity with state benefit applications

Salary and Benefits: $65,000 - $75,000

Full-time employees receive a PTO plan, health care coverage, and equity options

Candidates may be subject to background checks and reference checks.

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