Dock & Door Program Manager

Job Description

Description:

The Dock & Door Program Manager is responsible for developing, program building, and project managing the Dock & Door division at Bailey. They will collaborate with the Dock & Door trainer, branch service managers, sales and customer support representatives, and the Intralogistics department to drive customer applications, sales, and service.

This is an intrapreneurial role that involves business development, project management, and process improvement, and will require regional travel. Given this person’s skillset, some project management of other company efforts and initiatives may be required at times. The Dock & Door Program Manager reports directly to the Service Operations Director, while also supporting the Intralogistics department.

Essential Duties and Responsibilities:

Collaborate with other stakeholders to define strategy for Bailey’s Dock & Door division, including solution prioritization, partner strategy, and operational plan.

Develop and execute a Dock & Door technician hiring and training plan, in conjunction with the Dock & Door Trainer, HR team, and branch Service Managers.

Develop an effective sales training program that encompasses vendor and in-house training.

Procure proper tools, vehicles, and supplies for the Bailey Dock & Door service technician team to be safe, effective, and successful.

Project manage service and installation efforts of key Dock & Door accounts.

Coordinate and lead Dock & Door installation projects in conjunction with the Intralogistics engineering team.

Develop and manage partnerships and relationships with solutions providers, suppliers, subcontractors, and referral partners.

Define both the go-to-market and implementation motion for the Bailey’s Dock & Door divison.

Develop new Dock & Door business in conjunction with the sales and intralogistics teams.

Sell, execute, and/or project manage the Dock & Door projects, services, and products.

Support the Sales team in hitting related market share and revenue targets.

Work with Marketing to build awareness and generate leads for Dock & Door; lead pricing and promotion of Dock & Door products and services.

Collaborate with Finance and IT to develop reporting and software for the program.

Project manage other initiatives and projects (construction, integrations, etc.), and handle additional tasks and responsibilities, as assigned.

What we offer:

Competitive pay

Comprehensive benefits

Multiple health plans including one plan with 100% employer paid premiums

Generous 401K matching

100% Employer paid short and long term disability

Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days

A family owned and operated business that prioritizes the needs of our employees and customers

The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey UniversityRequirements:

The individual in this position should be proactive, motivated, strategic, personable, goal-oriented, reliable, collaborative, ethical, able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees.

Education/Training/Experience:

College Degree, with degree in business management or engineering preferred

MBA (preferred)

5+ years of experience in dock and door, service operations, construction, program management, industrial engineering, or project management

2+ years in general, project, or program management

Technical or mechanical background (preferred)

Skills, Knowledge, and Abilities:

Auto-CAD (preferred)

Knowledge of dock and door, material handling equipment, construction, and/or warehouse optimization

Great communication skills (written and verbal)

Proven project management skills

Strong PowerPoint and Excel capabilities

Outstanding research and analytical abilities