Production Support Engineer

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part ofProsusgroup, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

..Key Responsibilities:..

1. ..Incident Management:..

- Provide timely resolution to production issues and incidents impacting financial systems and applications.

- Conduct root cause analysis to identify underlying issues and implement permanent fixes to prevent recurrence.

- Prioritize and escalate critical incidents to minimize business impact and ensure SLA compliance.

2. ..Monitoring and Maintenance:..

- Monitor system performance, availability, and reliability using monitoring tools and dashboards.

- Proactively identify potential issues and perform preventive maintenance to ensure system stability.

- Implement monitoring alerts and thresholds to detect anomalies and trigger appropriate actions.

3. ..Technical Support:..

- Serve as a subject matter expert for troubleshooting issues related to SQL queries, APIs, and payment flows.

- Collaborate with development teams to troubleshoot complex technical problems and propose solutions.

- Provide guidance and support to junior support engineers on technical issues and best practices.

4. ..Documentation and Knowledge Sharing:..

- Maintain detailed documentation of production incidents, resolutions, and best practices.

- Share knowledge and insights with team members through training sessions, presentations, and documentation updates.

- Contribute to the development of internal tools and scripts to streamline support processes.

5. ..Change Management:..

- Participate in the planning and implementation of production changes, including software deployments, configuration updates, and infrastructure changes.

- Conduct impact assessments and risk analysis for proposed changes to minimize disruptions to production environments.

..Qualifications:..

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience (3 years) in a production support role within the fintech or financial services industry.

- Strong proficiency in SQL for database querying and analysis.

- Experience with API troubleshooting and understanding of RESTful API principles.

- Solid understanding of payment processing flows and financial transactions.

- Excellent analytical and problem-solving skills with a keen attention to detail.

- Ability to work effectively in a fast-paced environment and prioritize tasks based on business impact.

- Strong communication and interpersonal skills with the ability to collaborate effectively across teams.

- Experience with monitoring tools (e.g., Grafana, VPC, Kibana) and incident management systems (e.g., Jira, Salesforce) is preferred.

- Knowledge of scripting languages (e.g., Python, Java) for automation tasks is a plus.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part ofProsus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more

Our CommitmentToBuilding A DiverseAndInclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and everyPayUneerso they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

Full time