IT Desktop Engineer

Skills

Excellent interpersonal, verbal, and written communication skills.

Client focused approach to work; excellent customer service skills.

Excellent problem resolution skills.

A flexible attitude with respect to work assignments and new learning.

Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.

Willingness to work in a matrix environment and to value the importance of teamwork.

Proven skills in leadership without authority & basic project management skills.

Substantial experience and in-depth knowledge in functional area.

Knowledge And Experience

Native language and excellent written and speaking English language skills.

3-5+ years of Enterprise desktop support and/or related work experiences.

Advance experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support.

Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.

Experience supporting MacOS and hardware is advantageous.

Specific experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) is advantageous.

Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.

Education

College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.

Full time