Hotel Operations Manager

Your role in detail â Customer Experience Manager

-Oversee the day-to-day operations of the hotel, including Front Office,

Housekeeping, and Bell Services, to ensure smooth and efficient functioning.

-Develop and implement strategies to enhance the overall customer

experience and satisfaction.

-Lead and manage a team of Front Office staff, Housekeeping personnel, and

Bell Boys, providing guidance, training, and support as needed.

-Monitor guest feedback and reviews, addressing any issues or concerns

promptly to ensure guest satisfaction.

-Collaborate with the sales and marketing team to drive revenue generation

through effective sales initiatives and promotional activities.

-Maintain high standards of cleanliness, safety, and hygiene throughout the

hotel premises.

-Handle guest inquiries, complaints, and special requests in a professional and

timely manner.

-Prepare and analyze reports on key performance indicators (KPIs) to track and

improve hotel operations and guest satisfaction.

Full time