ERP Application Support Analyst

Robert Half is hiring an ERP Application Support Analyst.

Hybrid role. 1 day onsite a week

Responsibilities:

- Tier 2 and 3 tickets

- Onboarding/offboarding of users

- Troubleshooting hardware issues,

- Working on projects for system upgrades

- Work with IT Teams and vendors to troubleshoot security/network issues

Provide ongoing maintenance, support and development to assigned applications and implement new products.

- Troubleshoot, research, and solve technically challenging problems involving integrated systems.

- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.

- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.

- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.

- Ability to analyze, diagnose, support and implement process/operational change.

- Level 3 support for Application related issues.

Application Support, ERP - Enterprise Resource Planning, Tier 3 Support, End-User Support

- 100% Application Support

- End users are primarily management level and above

- No specific ERP required - use a number of different systems; AllScripts, Workday, McKesson, etc