Desktop Support Specialist

Global manufacturing corporation is looking for a Level 2 Desktop Support specialist for their Shelton, CT location.

Responsibilities

Level 2 support of Windows based PCs/Laptops/Tablets.

Handling of support tickets for hardware and software issues/requests.

Imaging and configuring computers (replacement cycle, break/fix, new requests)...preparing and shipping new POS stations and corporate devices.

Requirements/Skills

Understanding of PC Hardware and Software installation, diagnosis, & repair.

Read and analyze log files, software installation troubleshooting

Must have Windows 10 expertise.

Basic network troubleshooting.

Knowledge of Cisco IOS is helpful

Basic Active Directory Administration

Account/Group Creation

DHCP, DNS & Citrix