Infrastructure Manager

Encore Talent is seeking an Infrastructure Manager to provide leadership and technology vision in the support, development, and implementation of information technology. The Infrastructure Manager is responsible for managing, administering, monitoring, and supporting the infrastructure related components and environments of the company, working directly with the IT Help Desk, supporting technology and applications provided to the business. The Infrastructure Manager position requires strong knowledge and hands on experience with network administration, data center operations, Office 365, and Microsoft systems.

Responsibilities:

Lead and direct performance of the infrastructure team

Review, evaluate, and develop recommendations for enhancements and support of IT infrastructure and applications

Document, plan, design, implement, support, and maintain all aspect of the enterprise infrastructure including servers, storage, network, and telecommunication components

Establish and implement policies, standards, and guidelines for the IT department

Develop and standardize infrastructure services and procedures along with streamlining any discovered inefficiencies

Manage the team in charge of day-to-day operations to key performance metrics defined for System Security, Network availability and critical system incidents

Manage personnel including mentoring and/or working with employees to enhance their performance, career development, and work production

Work with director and managers to determine staffing requirements, interviews, hire new employees, and oversees personnel processes

Investigate and document new technologies, tools, and methodologies to improve system stability and reliability

Oversee, plan, and manage large/complex projects

Lead and coordinate innovation efforts to implement new technology solutions and services for employees and customers

Select, manage, and control IT providers and outsourced service providers

Build and nurture positive working relationships with the team, internal clients, and vendors

Administrate networks and servers and provides support to the IT Help Desk and Rumpke employees as needed

Assist with the preparation and presentation of the annual technology budget

Review and maintains applicable service level agreements

Qualifications:

7+ years of experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies including Virtualization (VMWare), Network Management, SAN Storage, Project Management, and Cisco Telephony

Advanced knowledge of Microsoft Server 2008/2012/2016 and Microsoft SQL 2008/2014/2016

Advanced knowledge of Microsoft Exchange and Office 365

Strong knowledge and experience with Active Directory, PowerShell, and Group Policy

3-5 years of infrastructure lead or management experience preferred

Experience with AWS, Azure, and other PaaS technologies is desired

Passion for customer service, efficiency, effectiveness, precision, and quality

Ability to form a diverse team with different talents that complement each other (consisting of Rumpke IT professionals and third parties)

Outstanding interpersonal, verbal, and written communication skills

Excellent analytical and problem resolution skills

Strong leadership skills

Ability to organize and deliver presentations in front of groups

Ability to train IT team and business employees

Possess personal drive and initiative regarding career growth

Strong planning and organizational skills

Ability to direct and prioritize the workload of the team

Ability to work independently, prioritize own tasks, and tasks of others.

Able to work flexible hours; expected to work nights and weekends as needed

Ability to travel between offices, as required

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.