Vendor Manager, Quality Assurance

Vendor Manager, Quality Assurance

Salary: Open + Bonus

Location: Chicago, IL

Hybrid: 3 days on-site, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

Bachelor’s degree

10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.

3 years of experience working in Agile development process.

3 years of experience with performance and load testing.

3 years of experience in management of QA organization including management of third parties that are also delivering QA services.

Proficiency with software QA methodologies, tools, and processes.

Technologies

Microsoft Office applications

iDevice (iPhone/iPad)

Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE

Test Management System: JIRA, ServiceNow, ADO

Project Management: Eclipse/Microsoft Project

SQL (Writing simple queries)

Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk

SharePoint

Responsibilities

Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.

Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.

Ensure that management and allocation of QA resources based on project needs is performed.

Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.

May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.

May be required to step in as a product manager for products that do not have an assigned Product Manager.