Front Desk/Customer Service: for Highschool or College Student

Job Description

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Redline Athletics Weston members, prospective members and guests. All of our Team Members share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! This is a perfect after school job for a high school student or college student.

Essential Duties and Responsibilities

Check in members as they enter assisting them with any questions or concerns as they check in.

Resolve member concerns and escalate to a Manager as needed.

Answer phones in a friendly manner and assist callers with their inquiries.

Perform membership related functions such as sign-ups, free trials, contact/billing information updates, cancellations, collecting unpaid balances.

Perform prospective member tours; assessing their membership needs.

Execute retail transactions with accuracy

Resolve member concerns and escalate to a Manager as needed.

This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local lawsCompany Description

Sports Performance facility focusing on youth athletes and improving their speed, agility, strength and conditioning.