Customer Service Representative

Job Description

Company Overview: Join our dynamic team at Russell Tobin, a leading staffing provider dedicated to delivering exceptional customer service and technical support. We are seeking a highly motivated and skilled Service Desk Agent to join our team and provide top-tier support to our valued clients. If you're passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Position Title: Customer Support Representative/Account Representative-Sr

Location: Columbus OH

Duration: 6months Contract

Pay rate: $17.00 to $19.17/hr. on w2.

Preference Criteria:

We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities:

Addressing incoming phone calls with a high degree of accuracy and efficiency.

Providing support on cash management products, online services, and general financial inquiries.

Contributing to a fast-paced, team-oriented environment.

Multi-tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

Preference for a College Degree or Previous Contact Center Experience.

Highly professional, career-driven, and committed to delivering world-class service.

Excellent communication skills and ability to work effectively in a team environment.

Strong aptitude for multitasking and adjusting to fast-paced environments.

Why Join Us:

Opportunity to work with a reputable financial institution.

Dynamic and collaborative work environment.

Competitive compensation package and opportunities for career advancement.

Be part of a team dedicated to delivering excellence in client service.

Russell Tobin is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.