SRE Voice PS Gurgaon

Excellent Opportunity with our client for

SRE Voice PS Gurgaon (Job Code : J47762)

Exp :2 - 5 Years Location:Gurgaon Key Skills:Cisco Unified Collaboration ( CUCM, Unity, VG/CUBE) and Cisco Unified Contact Center Enterprise (UCCE).

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Technical Skills/Experience:

Cisco Call Manager : add/remove phones, configure user account, translation pattern, route pattern, IPMA, CTI ports, CTI route point etc.

Cisco Unified Unity Connection : configure voicemail account, auto attendant, one should have good understanding on routing rules

Cisco Call Manager Express & Unity express : configure e-phones, DN, voicemail etc.

Cisco Unified Contact Center Express : setup new team, add/remove agent, supervisor, historical reporting access

Cisco voice Gateways : configuring new gateway, add/modify/remove translation rule, dial-peers, SRST configuration etc.

Signaling Protocols MGCP, H323, Skinny, SIP : Basic to intermediate knowledge of protocols, one should know commands to be used while troubleshooting

Cisco Attendant console applications (CUEAC, CUBAC, CUDAC) : setting up an operator

Cisco Emergency responder basics

Minimum 2+ years Cisco UCCE software [ICM, CVP], including scripting, configuration and call routing.

New Agent & Supervisor addition in ICM, CUIC, VIM .

Create, Implement, and Support ICM and CVP call routing scripts and requiredreports.

Configuring agents via bulk file.

Understanding of Call Recording, Call Routing, Agent Profiling, Precision queuing, Voice Response Concepts and Configurations

Understanding of Cisco UCCE call flow.

Sound understanding of end to end VOIP Telephony Architecture

Support operational tasks related to contact centre agent environment

Experience with a disciplined development methodology and release management process

Demonstrate sharp, analytical, problem solving, and decision-making skills.

Should be ready to work in 24/7 business support environment

Demonstrate self-motivation and the ability to grasp concepts quickly.

Full time