Beauty Therapist

Position Goal

The session maker contributes to the spa s conversion goals, and overall sales to meet sales target. She is at the front line with customers, following company s processes and protocols to reach customer satisfaction as she becomes their customers personal beauty therapist.

Responsibilities

Suggest additional treatments and products needed for clients and follow up on their progress and orders

Demonstrate products usage to clients and answer all their questions to ensure customer satisfaction

Perform sessions in compliance with set protocols, while being an expert in all available spa s services and their related product; indications and counter indications

Upsell & Cross Sell by referring her client to different departments; hair, skin & body, to increase overall turnover

Reach set weekly, monthly and yearly individual target and effectively contribute to her branch s target; instilling team spirit within the branch

Update customers files on waves CRM whenever needed

Introduce remarks and results on appointments as well as order drafts and treatment plans in coordination with the concerned advisor

Follow up on pending sessions

Coordinate with the Advisor and make sure to sell the active customers who haven t purchased a service or product for a specified period of time

Introduce on the system the products or vials to be used during the session

Uses her agenda at all time to check updates and customers arrival with check in results.

Check and report on a daily, weekly and monthly basis her list of collections by target for

Perform a minimum of eight sessions per day for higher productivity and increased turnover.

Maintain all equipment used in good condition and record all materials used on its related checklist

Prepare daily reports on activities and sessions performed results

Additional Responsibilities:

Work collaboratively with other teams to achieve shared goals

Respect the confidentiality of the information.

Actively seek to attend all company s meetings, trainings, workshops and events.

Understand and abide by the company s Internal Rules and Regulations (IRR).

Follow all set operating procedures and highlight weaknesses and opportunities for improvement when applicable to provide the best service in an efficient way.

Requirements

1. Education: Physiotherapy Degree or Esthetics Graduate

2. Experience: 2 Years in similar position

3. Computer Skills: MS Office

4. Linguistic skills: English & Arabic. French is a plus

5. Competencies:

Active listening and problem-solving skills

Confident and enthusiastic

Sales and Persuasion skills

People oriented and respectful

Motivated and determined with positive attitude

Self-confident and problem solver

Affective listener

look at objections as opportunities

Desired Candidate Profile

Gender:

nm

Nationality:

Any Nationality

Full time