Delivery Manager

Loyalty Juggernaut Inc.(LJI) is a Silicon Valley-based Product Company founded by seasoned professionals with decades of experience in CRM, Loyalty, and Mobile AdTech with a presence across the USA, India, UAE, Europe, and LATAM. We are a next-generation loyalty and customer engagement solutions enterprise, helping brands re-imagine their loyalty initiatives in #theageofdigitalconsumer. GRAVTY®, our Revolutionary Digital Transformation Product, offers cutting edge Loyalty solutions to Multinational Global Enterprises across diverse industries, reaching over 250 million members and 100+ global brands.

Visit to learn more about us.

SUMMARY

The Programme Delivery Manager oversees the orchestration of a Development Value Stream and also functions as a Scrum Master in 1-2 Agile teams (that have different cadences). This is a role within an extensive program of work with multiple value streams, many Agile teams, and cross-functional alignment with many businesses across the business.

The key aspect of this role is to continuously improvise in LJI's ways of working, have a passion to innovate and a positive energy towards working with many different teams across complex value stream delivery, through adherence to sound governance.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Programme (Value Stream) Delivery:

Oversee programme implementation of new/enhanced channels: you will ensure that the delivery oversight of the programme is aligned with the objectives already set forth by the business through formal (PI) planning sessions. Focus is on the oversight and orchestration of programme delivery of a major Development Value Stream.

Value Stream Launch Readiness (Go/No-Go): Ensure launch readiness for your value stream for new and enhanced implementations or in the oversight of operational excellence for your client. Work in coordination with the strategic enablement office of delivery and product delivery teams to ensure alignment and gain confidence in to issue a Go/No-Go for launch readiness.

Function as an RTE / STE for orchestration of multiple Value Streams: Part of your role is to function as the Release Train Engineer for your value stream, working closely with the product managers, business owner(s), solution architects and key stakeholders. You will be an industry vertical lead. Where a solution emerges that has added complexity you will be the Solution Train Engineer.

Ensure delivery momentum and delivery velocity: As you improve in your role, you will be able to influence and make decisions on the delivery teams to improve velocity, by working with other scrum masters and product owners.

Support programme stakeholder management: As within many large Groups, stakeholder manager is essential to success. You will need to develop positive and good relationships with many different levels of operational and management stakeholders from many different backgrounds in order to get the delivery completed.

Agile Team / Scrum Master Function

Lead 1-2 scrum teams through the iteration process and enable them to become more self-organised and autonomous against the sprint plans.

Ensure that sprint backlog grooming and planning are optimized.

Lead all four types of Agile ceremonies, optimizing their internal workings and ensuring alignment on showcases with key stakeholders. Oversee iterations of the SCRUM process through to completion.

Ensure that all deliverables and milestones are tracked against the PI schedule and that changes (if any) are communicated with the RTE, PO, PMs and programme delivery manager.

Check deliverables against requirements to ensure compliance with functional specification and expectation(s) of stakeholders.

Guide the teams in implementing the Agile methodology and SCRUM practices, also acting as a knowledge broker on the adoption of delivery excellence.

Help the scrum team achieve higher levels of SCRUM maturity.

Remove impediments and coach the scrum team on removing impediments.

Help the scrum and development teams to identify and fill in blanks in the Agile framework.

Focus on developing high performing, long-lived teams for many of the core products and services teams. Work closely with the RTE and other scrum masters to ensure cross team and value stream alignment, especially with dependency hand-odds from sprint to sprint through each PI cycle.

Support the product owner and provide education where needed on Agile practices, from backlog grooming, story point estimating, and t-shirt sizing in PI.

Help your product owner and development teams to achieve an increasing or high-level of customer satisfaction from the regular market research on CSat

Facilitate the preparation and readiness of the teams for participate in PI planning, driving increasing actual value each quarter against the value proposition.

Supports SAFe adoption – The Scrum Master supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice, and supporting the organization's SPCs.

Governance

Governance Framework Champion: Function as the prime conduit within the Agile teamns teams for adherence to the program's governance framework for the loyalty business, which acts as an enablement and assurance function for the business, its knowledge base and processes.

Cross-Functional / Inter-Departmental Coordination: Continuously improve the communication across teams and departments, especially with inter-department, cross-functional Agile teams. Participate or run the SoS on a regular basis to ensure alignment, clarity and transparency of delivery.

Support knowledge sharing: Plan and facilitate knowledge sharing / coaching sessions with a focus on creating collaborative experiences and reinforcing best practices to enable and support business delivery teams.

Risk Register Data Health: Ensure that sprint RAIDs for each team are updated on the central risk register and the details are clearly escalated to the correct key stakeholders, usually a business owner, architect or product manager.

Innovation

Evangelist for improving processes: Act as a servant-leader to the project/functional teams through always thinking of ways to improve, enhance and change the way that teams and the programme itself functions. Promote a spirit of transparency, collaboration and open-mindedness.

Innovation guardrails: Encourage teams to push their boundaries as they strive to increase performance, and yet keep them within the bounds of capability, function and of the initiative on which they are working.

Definition of Success

Execution of projects to a high quality, on time and to budget

Promoting and inculcating Lean-Agile practices across the teams, ensuring that teams adopt the new way of working

Efficiency of the team working on delivery through use of advanced tools and methodologies

Teams run an efficient sprint of work through the use of standard or improve Agile and SCRUM methods

Sprint estimation is increasingly more accurate and team velocity climbs to a high performing level

Accurate and transparent tracking of delivery activities, status, risks and blockers on a timely basis and with the right stakeholders.

Hold to a lifecycle perspective of all aspects of programme delivery, enabling the teams to add value through their sprint backlog delivery

Participate in and help coordinate successful PI planning workshops

Positive feedback from internal stakeholders on loyalty cross-functional and cross-business units, interaction

Performance and personal development of the team.

Functional/Technical Competencies

Advanced Microsoft Office skills

Project management tools and process skills

Wide experience with cloud tools and able to implement change using new platforms and technologies

Personal Characteristics and Required Background:

Excellent team leadership skills with experience leading multi-disciplinary, high performance teams

A problem-solver, able to analyse and think quickly to resolve delivery problems and balances inter-personnel issues well to maintain an upbeat and positive attitude through delivery cycles

Understands the servant-leader model of team leadership

Ability to work in a diverse, international company and able to work with multiple stakeholders and matrix managed teams

Able to adapt to a changing environment, self-motivated and a person the team seek out for help and mentoring

Good written and verbal communication skills in English; Arabic also is a benefit

Track record of driving results through cross-functional collaboration.

Very good emotional intelligence, strong EQ

Minimum experience

5+ years' experience in a similar role as a Scrum Master in a large programme of delivery

7+ years work experience in projects and/or programme delivery; loyalty experience preferred

Demonstrable experience managing cross-functional stakeholders

Minimum Qualifications/education

Bachelor's degree in engineering(CSE/IT) and MBA would be an added advantage.

Certified SCRUM master qualification

Additional role related, industry qualification preferred, i.e. Agile, Lean, CI, PMP, etc.

Individuals with upto 30 days notice period only may apply.

Full time