Tech Lead

Must have intermediate to advance Configuring and Troubleshooting knowledge of switches and routers in a network production environment (Multi vendor network devices dell & cisco, Cisco Nexus families, Cisco catalyst families, Cisco Meraki, Cisco ASR, Cisco Febric Interconnect etc..)

Basic to intermediate skill in troubleshooting voice systems

Mitel 3300 CX Controller, Mi voice Business Virtual for Enterprise, T1/E1 Combo MMC (PRI)

Sound knowledge on disaster recovery activities.

Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution

Ownership of root cause analysis process, and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability

Ensure 24/7 availability of the production environment and lead the daily operations of the production environment

Be available for after hours support, on call, and perform maintenance

Participate in Change Advisory Board Review Meetings with customer

Build monitoring tools to ensure system availability, resource utilization and capacity

Create network services dashboard providing insights into capacity, activities, and SLA measurements

Should able to perform upgrades on Cisco routers/switches/WLC whenever required

Drive continuous improvement and process change suggestion to management

Monitor performance and ensure system availability and reliability

Monitor system resource utilization, trending, and capacity planning

Configure and implement the backup tools for auto configuration on Network device

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Ability to handle multiple projects within timeline

Documenting the issues, creating the knowledge base articles and updating the inventory

Manage Data Center operations for hardware installation and during maintenance whenever required

Good Communication Skills And a Team Player Technologies

L2/L3 Switching

STP, RSTP, PVSTP, MSTP, IGMP, Multicast

Routing

WAN/LAN (OSPF, EIGRP, RIP, BGP, Static and MPLS)

Cisco Wireless

WLC, Access Points

ARUBA clearpass

Cisco Meraki

RADIUS/ISE

Cisco call manager (CUCM)

Aruba Central

Cisco DNA Center

Cisco Expressway

Ticketing Tools

Jira

Service Now Qualification

Bachelor s degree in network administration, information technology, or computer science

8+ years of experience supporting technical enterprise solutions

Previous experience in IT, security or systems support, or network administrator positions preferred

Must hold network certification

CCNA/CCNP

Routing/Switching

Possess excellent analytical and problem solving skills

Ability to perform well under pressure

Work well independently and in team settings

Be a confident communicator

Fluent English speaking and writing skills

Full time