Customer Support Specialist-Voice (Remote)

POSITION: Customer Support Specialist (Voice process)

OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ Commerce.com and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back – office in Chennai. The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.

Experience: Total 2-4 years' experience in Phone support

Skill Sets:

Position is responsible for resolving customer issues via inbound calls.

Handling Customer Queries

Respond to any claims submitted by customers.

Respond to Customer Emails

Facilitate Support Tickets

During this process, analyzing any errors committed and provide feedback for improving procedures.

Responsible to provide timely and effective resolutions to US customers.

Fully responsible to delight prospective customer with satisfactory service

Improve the quality of the customer interaction on a daily basis.

Will be required to work with agents in other countries through remote sessions.

Desirable Skills:

Candidates with experience in ecommerce / online retail

Should be comfortable in dealing with senior leadership (internal & external)

Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.

Self–motivated and flexible, with an ability to work independently.

Shift Timing: Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST)

Work from Home

(Note: Initial 20 days of training will happen in Office floor (Chennai,Guindy))

Full time