Benefits and HRIS Specialist

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Responsible for administering ServiceSource benefits programs and the HRIS. Benefits administration includes managing invoices, contacting vendors, handling employees’ questions, and managing relationships with external benefits administration vendors. The HRIS administration includes system implementation, maintaining responsibility for data integrity, changes, and report writing. Additionally, determine actions required to resolve system issues, troubleshoot glitches, errors, and process issues as they arise in collaboration with the HRIS resources.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Design, configure, and maintain HRIS system implementation, including continued testing and configuration, system optimization post go-live, troubleshoot system errors and coordination and management of cross-functional dependencies between HR, Benefits, IT, HRIS, and Payroll departments.

Assist in development of standard reports for ongoing customer needs. Support in maintaining reports or queries.

Administer Annual Open Enrollment to ensure data integrity with carriers; and HRIS system.

Prepare, process, and validate vendor billings for accuracy.

Manage data integrity of employee benefit data in Workday. Enroll, update, and/or terminate employee benefits in the HRIS and respective carrier portals.

Additional Responsibilities

Process the payroll deductions for most benefit programs requiring employee contributions. Trouble-shoot errors and determine corrections. Coordinate retroactive payments and reimbursements with Payroll. Suggest automation options and coordinate implementation to alleviate manual processes.

Prepare and communicate information to employees and former employees about benefit programs, procedures, changes, and government-mandated disclosures.

Responsible for creating, filing, and maintaining benefit files.

Utilizing past actions, proactively determine potential areas of benefit activities that could be areas of concern, i.e., H&W rate changes, CBA actions, etc.

Benefit True-up report that identifies the number, location, and HR Manager of all employees were the H&W benefit was not properly maintained.

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

Required: Associate degree in Human Resources, or a related discipline with at least two (2) years of related experience in Human Resources.

Three years of related work experience with a high school diploma (or General Educational Development) may substitute for an associate degree.

Preferred: Professional HR certification.

Preferred: Experience with Workday HRIS.

Knowledge, Skills and Abilities

Knowledge and experience with human resources laws and corresponding compliance requirements including FLSA, FMLA, SCA, COBRA, EEO/AAPs, ERISA, and HIPAA required.

Confident, clear, and professional written and verbal communications skills.

Ability to work effectively within a team.

Strong focus on providing exceptional and accurate customer service to both internal and external individuals.

Strong computer skills to include proficiency with Microsoft Office software.

Ability to learn and become proficient in the HRIS Workday.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to walk around an office. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans

Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

A generous paid time-off program in which the benefits increase based on your tenure with the company

Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.

Set Aside Careers

Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by clicking here.

Staff Careers

Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities here.

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

Links:

Polygraph Protection Act

E-Verify Participation

E-Verify (Español)

FMLA Rights

Right to Work

Right to Work (Español)

2024-6746