Manager - Outbound & Vi Mini Stores

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Franchisee Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

UPW

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities

Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)

Ensure and monitor quality of acquisition

Ensure availability of stock adhering to norms

Deliver overall revenue targets through channels

Achieve total target for up-selling and cross-selling

Facilitate roll-out of ViMS (incl. selection of partners, location etc.) and meet expansion targets

Coach channel partners to improve efficiency, drive profitability and adherence to processes

Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

P&L management skills

Understanding of store management and customer relationship management

Leadership & people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail industry

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership