Contract Administrator- Full Time

Firewall Administrator / Service Desk Tier1 Benefits Offered: Vision, Medical, Dental Health Spending Account (Full Time Employee) Employment Type: Full-Time Employee or Full-Time Contract 1YR Remote Work: Hybrid/Conditional You are a Junior Network Security (Firewall) Administrator with great foundational skills looking to gain experience and build expertise in the fast-paced cybersecurity domain.

Your primary goal is to serve as initial technical response to our support services customers.

You are able to do this in a dynamic fashion relying on Advantus360 team support.

This position requires curiosity, hard work and exceptional customer service skills.

Service Desk Tier 1 Response for Network & Endpoint Security Understand and contribute to Service Desk ticket workflow, specifically Tier 1 response Provide Tier 1 technical response during service desk working hours Manage service calls and other scheduled requests Engage vendor support when required Escalate requests to Service Coordinator when required Service Desk Tier 1 Proactive Services for Network & Endpoint Security Service Desk Tier 1 Technical Competencies Basic understanding of Networking (OSI Model, MAC, ARP, TCP/UDP/IP, DHCP, DNS) Complete basic firewall operational requests (rule requests, system configuration, etc.) Basic understanding of Operating Systems (Windows, Linux, MACOS) Diploma, Degree, or 3 years’ work experience related to Cloud, System or Network Administration Basic understanding of Networking (OSI Model, MAC, ARP, TCP/UDP/IP, DHCP, DNS) Basic Firewall administration experience Basic Network administration experience Ability to travel to customer site locations if required Build your accreditation with our technology partners, Palo Alto Networks, AWS, Azure and others Palo Alto Networks Certifications (i.e.

Windows & Linux System Administration experience Autotask Service Desk (ticketing) experience Customer Service experience Python and/or JavaScript experience Advantus360 is an IT Security Solutions organization offering professional/managed services and resale of best of breed IT Security solutions.

We support organizations seeking to manage rapidly changing technology requirements, growing threats, and an industry short on resources.

As an equal opportunity employer, our hiring practices ensure that we respect Human Rights and diversity using non-discriminatory recruitment and selection.

Our organization fosters a culture of quality, equality, compassion, and cooperation.