System Engineer II

Responsibilities

· Design, implement, and maintain Citrix environments to meet organizational requirements.

· Ensure high availability, scalability, and performance of Citrix solutions.

· Maintain, monitor, and troubleshoot all issues related to application and database servers, including upgrades, patches, and operating system issues.

· Maintain a healthy Windows Active Directory environment by reviewing and modifying group policies, logon scripts, and Active Directory permissions and security on the entire domain.

· Collaborate with network engineering, business application, and database administration units to ensure server and system resources are meeting business demands.

· Support and deploy Information Security (IS) system guidelines to a secure Information Technology (IT) infrastructure.

· Act as the technical lead for the IT Engineering team. Handle escalated helpdesk issues; provide support and offer technical advice on Citrix, Windows, VMware, and related issues.

· Identify and resolve Citrix-related issues promptly to minimize downtime.

· Conduct root cause analysis for recurring problems and implement preventive measures.

· Perform additional duties and projects as assigned by management.

Qualifications

· Bachelor’s degree in Computer Science, Information Technology, or equivalent years of experience required.

· Minimum five (5) years experience in Windows and/or Unix/Linux operating system administration.

· Minimum three (3) years experience with VMware and Citrix VAD required.

· Experience with Citrix Virtual Apps and Desktops (Required, and v1906 and above preferred).

· Extensive experience with Citrix Application Layering (and/or similar application layering technology)

· Extensive experience with Citrix Provisioning Services

· Expert level proficiency with Windows 2016, 2019, 2022 Group Policy and Active Directory, solid understanding of Active Directory design and implementation.

· Experience with Ivanti UWM (formerly AppSense) v2018 and above preferred (Experience with other profile management solutions acceptable).

· Working knowledge of Citrix ADC and ADM a plus.

· Experience with thin clients and their management (Dell Wyse and Wyse Management suite or Elux).

· Exchange Online / Office365 Management a plus.

· Understanding of IT Service Management terms and processes.

· Citrix certifications are a plus.

· Vision and leadership skills with the ability to troubleshoot complex issues and provide solutions.

· Ability to establish and maintain positive working relationships with other team members, unit directors, upper management, technology leaders, and support staff on as enterprise-wide basis.

· Excellent written and verbal communication skills; ability to articulate vision, direction, requirements, and priorities.

· Must be able to participate in 24/7 on-call rotation schedule.