Quality Assurance Specialist (Pension)

Responsibilities

Review and authorize pension benefits for retired 1199SEIU members, surviving spouses, beneficiaries and their estates; ensure benefits are processed in compliance with Federal and Plan regulations

Verify pension calculations and medical benefit entitlements for members who receive counseling; ensure members are informed of accurate pension and medical benefits due to them upon retirement

Maintain counts of daily production including approvals and rejections for Quality Assurance Specialists; provide up to date information on daily production

Generate and review written correspondence to members based on Plan provisions; accurately inform members of retirement benefit options or reasons for denials

Counsel prospective retirees on pension and medical benefits as needed; provide information of various retirement options regarding payments and benefits

Review and authorize re-calculation of pension benefits; adjust any underpayment or overpayment in pension benefits based on additional information obtained from members, employers or Social Security Administration

Review and audit changes made by Pension Reconciliation Unit; ensure updated information has the proper authorization and signatures

Perform additional duties and projects as assigned by management

Qualifications

High School Diploma or GED required; Bachelor’s degree preferred

Minimum four (4) years pension claims processing or pension counseling experience in a benefits environment required

Comprehensive knowledge of pension administration, eligibility requirements, benefit provisions, and enrollment protocols required

Excellent written and verbal communication skills required; able to work independently and in teams

Solid background with pension auditing and compliance review desirable

Basic skill level in Microsoft Word and Microsoft Excel preferred

Able to perform data analysis, pension calculations and ability to navigate pension systems (Vitech V3)

Excellent written and verbal communication skills required; able to work independently and in teams

Superb time management skills required; ability to work well under pressure for timely payment of pension files, meet deadlines and department goals

Positive work attitude and good interpersonal skills a must; able to maintain professional ethics in the performance of duties

Proactive and analytical problem solver required; able to communicate with management and staff on complex issues