Branch Manager

Job Description

Description:

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales and business growth goals. They ensure products and services meet customer satisfaction levels and manage and resolve conflicts effectively and efficiently. This is a full-time position with a complete benefit package, including excellent health benefits, profit sharing, bonuses, company vehicle, expense account and cell phone. This position has no set schedule and requires the ability to work the amount of hours required to accomplish the job, including holidays and weekends.

Duties / Responsibilities:

Daily

Engage with employees

Review branch measurable reports

Review and follow up on quotes and related projects

Review and record daily sales for branch and TSMs

Weekly

Check entire facility for cleanliness and safety (interior/exterior)

Complete itinerary for Sales Manager and review itinerary for outside sales staff

Monitor parts flow for workload of quality and kitting departments

Monitor branch 60-day report and specific customer priority parts lists

Contact each salesperson and review accounts, LTAs, NDAs, pricing, negotiations, top accounts, markets, etc.

Record and review LinkedIn contacts

Approve payroll and time off requests as needed

Monthly

Meet with each salesperson to review WinValue/Sales Pipeline and verifiable outcomes

Meet with VP of Sales & Marketing to review top WinValue/Sales Pipeline projects, pipeline and associated verifiable outcomes

Review accounts receivables over 60-days and develop action plans

Record stats and monitor monthly branch CI goals and share with the branch team members

Meet with Warehouse and Customer Service Supervisors to review projects, personnel, and relevant aspects of the office and warehouse functions

Travel with each salesperson at a minimum of once per month

Submit expense report to Accounts Payable department

Quarterly

Conduct quarterly branch operations team meetings for branch CI quality

Provide internal and external training opportunities to ensure staff development including comprehensive technical knowledge of products, applications, features, advantages and benefits

Visit some of the top 20 accounts in-person

Review pipeline, sales and project goals, issues and concerns with each outside salesperson to ensure alignment in meeting expectations

Review and distribute Team Branch Award for closest to forecast, highest growth % and highest growth $

Yearly

Review status of CI goals to identify areas of improvement and enter trackers to address each unmet goal

Forecast sales for all accounts, and all payroll labor, including outside sales rating and HR projects

Complete the strategic pricing power scorecard for medium to large accounts

Establish CI goals for the following year

Complete salesperson and staff evaluations for year-end bonuses

Complete 8D’s for goals not met (ISO 9001)

Develop and present annual “Branch Kickoff” PowerPoint for the staff to review PY performance and CY goals and expectations

Throughout the year

Oversee all branch territory accounts

Assist and evaluate pricing, gross margin % progress/programs at major OEM accounts for sales team and implement strategies to recognize new revenue and margin opportunities

Gather, interpret, and disseminate market data to maintain comprehensive knowledge of competitive products and their activity in the marketplace

Protect top line sales of branch accounts and manage the margin % and sales tonnage balance challenge

Participate and manage any branch audits including ISO 9001, Intertek or customer audits

Review safety guidelines and OSHA requirements, and provide staff education as applicable

Evaluate risks for branch including QA control, Non-compliance, late product & other exposures relative to safety of vendors, staff, and warehouse spacing requirements

Coordinate large-potential projects for customers including new project evaluation plans, pricing, stocking programs, etc.

Conduct sales calls with Sales Manager and suppliers

Manage customer emergencies as needed including QA and vendor issues, etc.

Manage excess inventory with TSMs and customers

Implement Zap It programs by coordinating salesperson, customers and Zatkoff Corporate

Conduct Zap It reviews with customer purchasing teams by reviewing reports with TSRs and customers

Review branch stats of Inventory Turns, Sales and Booking curves using 3/12 & 12/12 pressure curves

Notify team of changes which would affect the distribution of products

Schedule property maintenance and facility improvement projects as needed

Commit to sustainability in decision-making to drive innovation while protecting our natural environment

Solicit improvement suggestions from team members

Develop a community involvement program for the branch, i.e., community clean up events, adopt-a-family for Christmas, etc.

Required Skills/Abilities:

Ability to meet sales targets and production business goal

Thorough understanding of company policies and procedures

Excellent organizational skills and attention to detail

Excellent interpersonal and customer service skills

Excellent time management skills

Ability to work the number of hours required to accomplish the job, including holidays and weekends.

A high degree of professionalism and ability to provide excellent guest service with internal and external customers

Education and Experience:

Significant sales experience with proven track record of success

Technical understanding of seals, gaskets, rubber, and plasticRequirements:

Required Skills/Abilities:

Ability to meet sales targets and production business goal

Thorough understanding of company policies and procedures

Excellent organizational skills and attention to detail

Excellent interpersonal and customer service skills

Excellent time management skills

Ability to work the number of hours required to accomplish the job, including holidays and weekends.

A high degree of professionalism and ability to provide excellent guest service with internal and external customers

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Benefits:

Zatkoff Seals & Packings offers all full-time employees a full benefit package, including:

Paid Time Off

Paid Holidays

Medical, Dental, and Vision Insurance

Group Life Insurance

Accidental Death and Dismemberment insurance

Long-Term Disability Insurance

Employee Assistance Program

Additional Information:

Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.

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