Job Description
Job Title: Field Service Technician
Reports to: Service Director
Job Summary:
A field service technician performs testing and energizing of control systems supplied by VLS; bench repair of electrical and electronic equipment, as well as in-field service, training, and repair of existing systems. Field service technicians also provide customer support via phone, email, or in person, maintain and update record of customer service tickets, and help execute equipment designs for our Systems Integration groups.
Duties & Responsibilities:
System Start-up Services
Field Service Repairs
Phone support
Bench repairs
Qualifications & Education:
Experience with lighting control system configuration and programming desirable
Experience with theatrical systems a plus
ETCP Electrician Certification preferred. Candidate must agree to obtain ETCP certification within 12 months of hiring.
Competencies:
Learning Agility / Development
Customer Focus
Critical Thinking
Interpersonal Skills
Professional Expertise
Adaptability Management
Problem Analysis