Hotel Front Desk Clerk

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$15.00 - $15.50 hourlyResponsibilities:

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Work with the housekeeping staff to ensure rooms are ready for new guests

Field customer complaints when necessary

Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications:

High school diploma, GED, or equivalent

Well-versed in taking telephone calls and handling stressful situations

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

1+ year of hotel industry experience or related job preferred About Company

Located just off of I-215 and Eastern, the Best Western Plus Las Vegas South Henderson sits in the middle of the prestigious Seven Hills, Anthem, and Silverado Ranch neighborhoods. Our neighbors include the highly acclaimed St Rose Hospital and brand-new office buildings, occupied by the area's best doctors, lawyers, bankers, and developers to name just a few.