Bilingual Collections Representative

Job Description

Bilingual Collections Customer Service Specialist (Spanish)

Canton, MA

COMPANY

Reiser has been a leading supplier of processing and packaging equipment solutions to the food industry for more than 60 years. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding service and support. The Company’s total commitment to its customers makes Reiser the supplier that processors can trust for better, smarter solutions.

Reiser is in business to serve customers and believes in servant leadership. It is the responsibility of the people at the top of the organization to support those who work directly with customers.

Our company has been growing steadily for many years. As we grow, we want to add talented and successful people to our team.

If you want to work for a successful, stable company that is a significant part of an industry that supplies this country with high-quality, sustainable, safe, and enjoyable food, we want to meet you.

REISER VISION STATEMENT

Robert Reiser & Co. will serve the food industry, and other selected markets, by selling and supporting equipment that provides solutions to customer needs.

Every customer contact will result in an improved relationship with that customer.

We will continuously strive to strengthen our supplier partnerships.

We will encourage our fellow employees to reach their potential.

Therefore, we will earn a fair profit and ensure our future.Collections Customer Service Specialist

Our Collections/Customer Service Specialist is responsible for providing a full range of credit and collections support for our US customer base. At Reiser, we view our Collection Specialists as an extension of our Customer Service department with a goal to not only collect on amounts due, but to also ensure that Reiser customers are properly serviced. Day to day tasks include researching, analyzing, detecting, and resolving issues.

This person would be assisting and servicing our customers that are based in Texas, New Mexico, Arizona, Utah, Colorado and Wyoming.

Responsibilities:

Make regular collection calls

Establish and maintain customer relationships

Resolve cash application discrepancies

Research product return problems

Resolve customer issues related to billing

Regularly interact with Regional Manager and sales representatives regarding the status of customers’ accounts.

Timely identify paid machines and ensure that customer and machine files are properly updatedKey Skills and Experience:

Associates degree in business related field preferred but not necessary

Prior customer service experience

Prior collections experience is preferred

Experience with Ariba and other similar portals is a plus

Proficient in Microsoft Word and Excel

Bilingual skills with Spanish are mandatory for this positionAttributes:

Team Player

Ability to multitask and drive projects and initiatives

Outstanding communications skills

Drive and ambition

Enjoys a challenge and not risk adverse

Creative

Organized

Calm under fire

Maintain an extremely high level of confidentiality and trustworthiness

Problem-solving aptitude

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