Customer Service Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Daily

Monitoring of incoming orders via EDI including daily workflow control and resolution of IDOC error

Manual order entry for non-EDI customers

Review and resolution of incomplete orders and blocks by working with customers and Sales (PPQ/MOQ block, credit block, EDI block, etc)

Review customers' backlog orders and follow up with Planning and Logistics to ensure on-time delivery to meet customers' request dates. TE confirms the date to achieve STR performance and billing attainment.

Expedite Planning to avoid high-cost premium freight and line stoppages for source delay

Process drop-shipment orders and constant follow-up on shipment status for critical issues.

Send shipping documents to customers for customs clearance.

Update Shipping Conditions in SO, submit a Premium Freight request for a delayed part and coordinate with the warehouse for urgent shipment.

Weekly

For VMI/CMI customers, plan and manage consignment hub inventory to ensure hub inventory is available for customer consumption by creating KB orders.

Monitor KB orders to have stock available and shipment on time.

Create/upload KE orders for billing when customers pull from the consignment hub.

Check unconfirmed orders and coordinate with Planners to confirm SAP orders.

Tabulate customer forecast to provide hub billing projection.

Monthly

Review of customers' actual demand and forecast so that customers' requirements are met and avoid excess inventory or non-moving stock.

Follow-up with consignment hub customers to clear aging hub inventory

Quarterly

Complete the hub inventory reconciliation report and resolve inventory discrepancies at the hub.

Annual

Cycle count at consignment hub warehouse and reconcile the inventory with TE record (policy deviation to defer cycle count in FY20 and FY21

Ad-Hoc

Regular follow-up with Sales to ensure pricing in SAP is up to date.

Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results and if necessary, issue credit/debit notes to resolve the discrepancies.

Update Customer Master changes via Corporate Coding

Update Customer PN cross-reference for new projects

Process credit notes related to quality issues.

Tabulate and analyze the Waterfall Chart to manage transportation issues and line down claims.

Any other ad-hoc activities to address customers' inquiries and issues related to Order, Pricing, Delivery, Quality, Logistics, and A,/R.

What your background should look like:

Competencies

Values: Integrity, Accountability, Teamwork, Innovation