Front Store Manager

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability

Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom

Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity

Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

Complies with Human Resources Standards

Hires and/or supports hiring for all departments, excluding Pharmacy

Maintains wage administration within SLPH guidelines

Conducts probationary reviews for new hires and annual staff performance reviews

Manages staff performance through ongoing coaching, action planning, and follow-up

Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report

Meets period, quarterly and annual targets

Sets individual goals for departments to motivate employees and ensures goals are met

Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS:

Planning, Judgement and Decision Making

Planning and preparation for Inventory Management

Use judgment and decision making skills to control expenses

Provides effective leadership and ongoing mentorship and ensures development of all staff

Efficient time management skills

Able to prioritize activities quickly in response to changing initiatives

Effective organization and planning skills

EXPERIENCE:

Previous retail management experience for a minimum of 5 years

Demonstrated ability to drive the business, lead by example and support corporate programs

Works effectively with management team

Superior interpersonal, coaching and communication skills

Strong business and financial acumen

Strong relationship builder with key internal and external agencies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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