Customer Care Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

This position is responsible for the training of customer service personnel, X3 & Customer Care support, order entry and management, and communication between various departments. The Team Leader is responsible for day-to-day departmental planning, operations of the group, communications within the group, and problem-solving for the group. This position is responsible for the control of the customer service functions, to include: order entry, request processing, data entry, task support, and customer support. Drives the responsibility for the timely, accurate and productive delivery of customer service needs. This position also assists the Director of Customer Care with their responsibilities when necessary and acts as a front-line extension of the manager's authority. The Team Leader will provide support, direction and assistance to subordinates in all areas of their assigned duties.

JOB SUMMARY: This position is responsible for the training of customer service personnel, X3 & Customer Care support, order entry and management, and communication between various departments. The Team Leader is responsible for day-to-day departmental planning, operations of the group, communications within the group, and problem-solving for the group. This position is responsible for the control of the customer service functions, to include: order entry, request processing, data entry, task support, and customer support. Drives the responsibility for the timely, accurate and productive delivery of customer service needs. This position also assists the Director of Customer Care with their responsibilities when necessary and acts as a front-line extension of the manager's authority. The Team Leader will provide support, direction and assistance to subordinates in all areas of their assigned duties.

EDUCATION:

Required: High school diploma or equivalent.

Preferred: Bachelors degree or equivalent combination of experience, training, education from which comparable knowledge, skills, and abilities have been achieved.

EXPERIENCE:

Required: 3-5 Years

Preferred: 5+ Years

POSITION REQUIREMENT(S): Specialized Skills/License/Certification

Required: Strong computer skills, ability to work well on a team, strong communication and organizational skills.

Preferred: Strong team leadership skills and customer support activities. Ability to lead, coach, and mentor staff. Excellent organization, motivation, leadership, and interpersonal skills.

CORE COMPETENCIES (Essential Job Functions)

Supervise the work of customer care employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Train or instruct employees in job duties and company policies.

Provide input on employees' job performance and conformance to regulations.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Foster a work environment to promote teamwork, initiative, and empowerment.

Provide customer care support when necessary.

Enter orders for various groups and regions, as well as assisting others with their ordering input.

Manage various orders and accounts.

Serve as the liaison between shipping/production/vendors and sales/customers.

Provide support for the sales team when necessary.

Promote and manage inside sales.

VIN123

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

R5612