E-commerce Administrative Support Specialist

Job Description

E-commerce Administrative Support Specialist.

Contribute to the seamless functioning of the e-commerce department, ensure a high standard of service and support, and provide valuable insights through accounting reports for informed decision-making.

Key Responsibilities

Product Management:

· Efficiently manage product listings, ensuring accurate inventory records and accurate price.

· Process and publish products and associated assets on the website.

· Handle timelines and pipelines for marketing assets, including sample fulfillment, site and email content, and general site support.

Data Management:

· Research, request, review, and perform data entry for new item setups.

· Regularly review the information database to maintain accuracy and completeness.

Order Fulfillment:

· Process orders and ensure timely fulfillment, including cancellations, refunds and ordering short products as needed.

· Send notification to the customers when the delivery is delayed.

· Provide the products and packing supplies requested by the packing team.

· Notify customers promptly in the event of any delivery delays, providing transparency and managing expectations.

· Provide customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Platform Management:

· Upload new products and relevant information to the designated e-commerce platform, such as Shopify.

· Collaborate with developers to implement website improvements.

Accounting Report:

· Generate and analyze accounting reports to provide insights into financial performance.

· Ensure financial data accuracy and compliance.

Team Support:

· Assist and facilitate e-commerce activities for the packing team.

· Resolve any issues that arise during the e-commerce process.

Sales Analysis:

Analyze sales data and promptly inform developers of significant drops in sales.

File Management:

· Maintain and organize both electronic and physical files for efficient record-keeping.

Reporting and Administration:

· Generate regular reports on performance metrics.

· Provide administrative support, including managing calendars and scheduling meetings.

· Prepare and edit correspondence, reports, and presentations.

**Be aware that your direct supervisor may include or request additional activities. **

By executing these responsibilities, the main goal is to streamline operations, optimize financial performance, and foster a cohesive and efficient e-commerce environment.