Customer Service Representative

Job Description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Germantown, MD, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Germantown, MD!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities

Handle patient scheduling, appointments, multi-phone line

Gather new patient data; keep track of all patient referrals

Disseminate information to patients; act as a go-between for patients and physicians

Send and keep a log of all reports sent to doctors

Collect all payments; insurance verification

Collect/open mail; distribute mail to proper areas/people

Send benefits paperwork to billing companies

Handle all scheduling and ensuing communication

Answer phones, act as a patient liaison, answer any questions from potential or current patients

Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations

Collect new patient intake information; track all clinic referrals

Fax reports to physicians; keep a log of incoming reports

Verify Insurance and track insurance-covered visits; take copayments

Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company

Communicate with the office manager and clinicians about scheduling/patient arrivalRequired Skills

High school diploma or equivalent

Valid driver's license and reliable transportation

Great communicator and multitasker, detail-oriented

Positive attitude, good work ethic, integrity and empathetic toward people that are in pain

H.S. graduate or GED certificate

Up-to-date DL and a dependable vehicle

Excellent at handling details, communicating and multitasking

Great demeanor, strong integrity and compassion

Insurance Verification and Authorization strongly preferred.

Must be available to work mornings.