Inside Sales

Job Description

Summary/objective

The inside salesperson is responsible for always providing excellent customer service.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Providing excellent customer service while greeting guests and guiding them through the selection process.

Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.

Work with estimators to develop accurate bids and follow up with customers using the recommended follow up procedures to close the sale.

Order entry, including assigning product to available inventory as available, or initiating special orders as needed, then setting appropriate transfer dates.

Maintain open orders and quotes according to company policy to help ensure timely follow up, customer satisfaction, discover inventory discrepancies, and maximize potential sales.

Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc.

Depending on the store, some salespeople may also be required to perform warehouse duties in conjunction with their salesperson duties. See warehouse job description for more details.

Competencies

Client Service - Responds to the clients and anticipate their needs

Conflict Resolution - Works to resolve differences and maintain work relationships

Decision Making - Makes decisions and takes responsibility for them

Ethics - Fosters a diverse and respectful workplace

Even Temperament - Controls emotions without retaliating against negative behavior

Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas

Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances

Initiative - Remains proactive when suggesting improvements and solving problems

Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships

Persuasive Communication - Displays verbal and written communication that influences others

Problem Solving - Solves problems while ensuring rules and directives are followed

Punctuality – Arrives on time and works full schedule

Supervisory responsibilities: None

Work environment: Retail, store environment, may have a warehouse attached (heat/cold)

Physical demands: Must be able to lift up to 25 pounds occasionally

Repetitive movement of hands and fingers – typing and/or writing

Occasional standing, walking, stooping, kneeling, or crouching

Reach with hands and arms, talk and hear

Travel required: Occasionally between stores (mileage reimbursement available)

Required education and experience:

High School Diploma, GED or equivalent

Customer Service experience

Sales experience

Computer literate, Google Suite, Gmail, Microsoft Office

Preferred education and experience:

Knowledge of Rollmaster

Bi-lingual

Flooring knowledge/background