Product Analyst

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit

Job Summary:

Are you passionate about leveraging analytics to make competitive business decisions? Join our dynamic team and play an integral role in our business intelligence discipline, where your insights empower our sales and product teams. As a Business Analyst, you will transform raw data into actionable intelligence and succinctly communicate your findings to stakeholders. Dive into a challenging yet rewarding environment focused on providing merchant-level insights that drive strategic decisions and enhance merchant adoption on our platform.

In this pivotal role, you will work collaboratively with our product, engineering, and sales teams as you translate complex data into strategic recommendations. Your analyses and insights ensure our sales group efficiently acquires and retains merchant partners. Additionally, your analyses enhance the development of internal products tailored to merchants, while identifying new retail partners intended to propel consumer adoption on our platform. This client-facing position requires engagement with members across teams, making your role instrumental in shaping the future of our strategic analytic initiatives.

Key Responsibilities:

Recommend and implement strategies that showcase platform value to merchants.

Engage with internal and external clients to understand their data needs and refine requests accordingly.

Collaborate with business stakeholders to design and conduct experiments for hypothesis testing.

Communicate performance trends and analyses to key partners across the organization.

Monitor daily business performance through the creation of standard & ad hoc reporting and analyses.

Develop Tableau visualizations using SQL to provide insights.

Collect, analyze, and evaluate data to understand macro business trends and influence business strategy.

Ensure the quality of data available through Snowflake and Tableau.

Identify areas of opportunity through insights and collaborate with cross-functional stakeholders to drive action.

Qualifications:

Strong storytelling skills and ability to make complex datasets accessible to any audience.

Client-facing experience and comfort interacting with senior levels of an organization.

Proficient in extracting data from large datasets using SQL.

Experience working with visualization tools Tableau or Lookr.

Familiarity with A/B testing methodologies.

Enthusiasm for working with data, measuring performance, and making decisions based on quantitative and deductive reasoning.

Self-starter with adaptability to a dynamic working environment.

Minimum Requirements:

2+ years of professional experience as a business analyst, preferably in the retail or e-commerce industry.

Bachelor’s degree in computer science, Math, Economics, Statistics, or Engineering.

Strong interpersonal skills, both written and verbal, with the ability to convey complex information succinctly to senior management.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed! Speed! Speed! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

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