Catering Drop Off Delivery Driver

Job Description

Thank you for your interest in becoming a Delivery Driver at Ben Yehuda Pizza. We understand that the market is competitive and wanted to provide you with further insight into what this role entails. As a Delivery Driver your day-to-day consists of four main tasks:

Preparing and making catering deliveries

Making supply runs

Managing vehicle maintenance

Assisting where needed in the restaurant

It's our goal to make our customers lives easier through pizza.

Your #1 responsibility every day is to help us execute this vision by making their Ben Yehuda experience as simple as possible.

This may sound easy, but it involves a lot of work through, what we call, a swan mentality. Swans are always swimming so gracefully, or so it seems. But under the water they're paddling like hell. We try to give the same appearance. To the customers we're working gracefully. Calmly taking their orders, answering their questions and delivering their pizzas, in a clean and organized environment.

Sometimes customers make this easy for you, they know their order and it's a quick in and out transaction. Other times they may have questions, allergy concerns, or are just looking for recommendations. Every now and then there may be a complaint, but if we're doing our job correctly, we can head this off before the problem ever makes it to the customer.

It also means cleaning (lots of it) and other side jobs. A clean facility is calming and relaxing to our customers. A messy environment is confusing and stressful (not easy!). Side jobs help the restaurant run smoothly, making this easier for your future self and coworkers. Side jobs include (but are not limited to) taking inventory, ordering, and storing supplies, folding boxes, doing prep work, and generally helping other team members as needed. Side jobs are the general responsibility of the team, but in following our core value of Extreme ownership (keep reading!) they should be treated as individual responsibilities.

This may seem like a lot, but you won't be alone. We will give you all the training you need to be successful. If you have any suggestions for how we can make you more successful we would love to hear them! We're always looking for ways to improve!

We have 3 core values that help our Rock Star team members separate us from the competition

The first is EXTREME OWNERSHIP. We believe that we have control over our environment. This means that if you need something to be successful, you ask for it, you don't wait for it to magically appear. Additionally, if you see that something needs to be done, or a customer brings an issue to your attention, you own it and get it done, or make it right. If it's beyond your ability you make sure that it's delegated to someone who can get it done and follow up to make sure it's been completed.

The second is BEING 51% OF EVERY RELATIONSHIP. Always aim to give more than you get. It means going the extra mile for our customers and for our team, it means taking initiative and helping others out before they ask. It also means making sure that your work is done quickly and thoroughly, so that you have time to help others and don't need help yourself.

The final core value is to always LEVEL UP. Always work on your craft and gain knowledge. Try to be smarter, better and faster. Improve on the skills you've learned and try to learn new ones so you can better serve our customers and our team. You'll have plenty of opportunity during your drive to listen to books and podcasts. We encourage you to make use of this time!

You'll have 2-3 weeks of training, where you will learn the ins and outs of how the restaurant operates. While that won't be enough time to teach you everything (as a company we're still learning new things every day!) it will put you well on your way to your path of success.

As a delivery driver much of your responsibilities will be based on the needs of our customers. As such each day may be different, but also similar. Most of our deliveries are recurring orders for regular customers, so you'll quickly get used to the individual needs of each customer. But this also makes customer service far more important than in other jobs as you'll be working directly with our best customers.

A typical day may start by reviewing the daily orders, (you'll have access to our calendar with details, so you'll rarely have surprises) packing supplies, (plates, napkins, utensils, condiments, etc) and inspecting the vehicles for damage, gas level or other maintenance issues.

Prior to delivery you should review the customer order and check items off as you load them into the delivery vehicle. You should always aim to leave 5-10 minutes early - maybe a bit more if traveling longer distances or during rush hour - to allow time for unexpected traffic. This may mean that you need to sit in the truck for a few minutes upon arriving, but better to have a few minutes to relax than fighting traffic and arriving late. Of course, you'll have to call the customer if you're running late, so better to play it safe and leave a few minutes early. Sometimes you'll head back to the store after a single delivery, other times you may have 2 or more scheduled back to back.

There may be some days where you have a single delivery and other days that you have a full schedule. On days where you only have one we encourage you to coordinate training time with the manager to learn other positions in order to increase your hours and assist elsewhere as needed.

At the end of your delivery run you will check the gas levels and maintenance schedule. If the truck needs gas better to get it done the night before, if there is maintenance ahead it's good to know in advance and schedule it for a slow day.

At the end of most days, you should feel a little tired but satisfied. You will have helped many families enjoy the awesomeness that is pizza! Many parents will have benefited from having an easy meal to serve their children, children will have smiles on their faces because, well, pizza! Students will have had a piece of comfort food as a break from their studies, and busy businesspeople will have enjoyed a quick slice while they go about their busy schedules. And all that will have happened, because of YOU!

We hope this letter has helped to explain what your day-to-day would look like as a Delivery Driver at Ben Yehuda Pizza. While there is much more that was not touched upon, we wanted to give you a general idea of what to expect. If this sounds interesting because you love pizza, gain energy by serving others, have a high attention to detail, enjoy being part of a great team, are always looking to learn and grow, and get satisfaction over giving more than you receive then you more than likely have what it takes to be an ALL STAR, ROCK STAR, A-Player Cashier and we would love to add you to our team.