Onsite Customer Service Representative

Job Description

Onsite Customer Service Representative

Position Overview:

RSM Atlanta LLC is seeking for an experienced Onsite Customer Service Representative to join our dynamic team to provide first-level of customer support for queries and issues regarding restaurant facilities and equipment within the designated area or territory. He or she will communicate either in person, over the phone or electronically by responding to email messages and service tickets for customers, vendors, contractors, internal customers seeking assistance.

Responsibilities:

Engage with clients to solve issues and concerns about the company services and products of the specific assigned area/s in a timely and professional manner.

Conduct routine site visit to existing and potential customers of the assigned area of responsibility to identify factors that need for improvement and implement opportunities for change to meet customer expectations.

Conduct customer and market research to generate sales leads and identify new business opportunities to achieve business target.

Ensure customer satisfaction and maintain professional customer support.

Communicate with customers through various channels such as phone calls, chats, emails, and other communication channels.

Processing service requests, quotations, and invoices.

Maintaining a positive, empathetic, and professional attitude toward customers, vendors, coworkers at all times.

Maintain regular and detailed records of all issues related to any facilities or equipment by documenting them in Zoho Desk.

Perform self-identified repairs, if required.

Other tasks as required.

Requirements

High School Diploma or equivalent.

Proven on-site customer service or sales representative in a restaurant or maintenance services setting preferred.

Must be well-versed with the products and services of the company.

Knowledge in preparation of billing and estimates using Zoho Books is preferred, but not required. Can train the right candidate.

Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

Strong technical troubleshooting skills.

Excellent communication and customer service skills.

Excellent leadership and problem-solving skills.

Proficiency in using computer applications, including MS Office.

Valid Driver’s License and reliable transportation.

Pass background checks.

Important Note: The front and rear images of a Drivers License must be uploaded together with the resume and or application. This position is open for Full-time, Part-time, or Contract employees.