Sales & Service Manager

Role: Sales & Service Manager

Location: Southampton

ABOUT THE ROLE –

Lead the service centre team to achieve sales and margin targets and grow the existing customer base. In addition, ensure full use of company systems to identify further sales opportunities.

Achieve sales and margin targets in line with Company growth objectives & targets. Ensure branch costs are controlled.

Delivery of consistent excellent customer service

Daily collaboration with external sales and technical functions

Understand the ERIKS product and service offering, its operating position and uses and be able to articulate this convincingly to our customers.

Be effective in articulating the ERIKS value proposition and promote this to customers via the branch sales and service team.

Delivery of the ERIKS Values of Passion, Specialism and Innovation.

Communicate in a compelling way to all internal and external stakeholders

Promote a best practice culture within the team

Support and promote development of team

Promote and maintain our HSE policies and initiatives

Working Hours:

Mon - Fri: 8.30am - 5.30pm

Weekly hours: 40

Breaks: 1 hour

ABOUT YOU –

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Service Centres. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

Your main skills will include:

Organisation

Problem solving

Customer focus

Communication

Leadership & Management

P&L / Budgets

MRO Experience and Competitor knowledge is desirable but not essential

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

25 days plus bank holidays annual holiday entitlement

Ability to purchase an additional 5 days holiday subject to scheme rules

Contributory Pension Scheme

Bike to Work Scheme

Life Assurance

Up to 1 day’s paid leave to concentrate on your wellbeing

A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

Unlimited mental health support from qualified mental healthcare professionals

24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you

Six 1-2-1 nutritional video consultations per year

Six 1-2-1 digitally delivered personal training sessions per year

360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year

Physiotherapy — eight sessions a year shared between you and your partner

Medical second opinions

Savings and discounts for savings on weekly costs

On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing

Company Sick Pay from day 1

Group Income Protection – after a period of sickness absence

Long service recognition

Free unlimited access to LinkedIn Learning

Free ERIKS Branded workwear

Free Eye tests

Car or Car allowance

ERIKS is an equal opportunities Employer

About us:

Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in!

Why ERIKS?

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

What are you waiting for? We can’t do it without you!

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