Customer Service Representative

Title: Process Executive (Customer Service Rep)

Location: Indianapolis, IN 46241 (Candidate need to work onsite from day one)

Duration: 05+ Months

Description:

Purpose of role:

• Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of Infosys.

Minimum Experience

• 2 + years

• Working experience on Excel

• SLA Compliance

• Process Compliance

• Customer Interaction

• Customer Service, soft skills

• Flair to customer support/ customer care Knowledge management Basic troubleshooting skills Knowledge on operating systems Basic computer tools/ application of knowledge Basic knowledge on printers, PCs, Laptops, etc.

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